Responding To Digital Incidents Guide
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It is strongly recommended that schools dealing with complex online safety incidents contact the Netsafe team for direct advice and assistance.
The goal of incident response is to ensure the wellbeing and safety of those involved, and to work towards a resolution so that a positive learning environment is maintained.
It is important to remember that the focus should be on the behaviours behind the incident and not the technology.
The principles that guide how schools respond to digital incidents are to:
- Minimise student / staff distress or harm;
- Maintain student / staff safety;
- Focus on the behaviours – not the technology;
- Follow school processes regarding student consent and confidentiality.
The school’s usual disciplinary or behaviour management practices apply and schools have the authority to act even if the incident has taken place outside of school.
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Related Tools and Resources
Netsafe’s Digital Safety Management Plan (DSMP) helps schools to evaluate how digital technology and online platforms contribute to safe learning environments.
Netsafe has provided a one-page online safety policy that schools and kura are welcome to take and modify.
In the case of online bullying, abuse, harassment or criminal behaviour, you may want to capture digital evidence of what’s been going on.